Outside of the warranty (available by registering your product directly with Dip Devices), the Company will accept returns for Products un-opened in original packaging. Customer must acquire a Return Material Authorization (RMA) by emailing firstname.lastname@example.org or calling (844) 922-VAPE. All returns will be charged a 25% restocking fee. The company may reject any Return request.
Refunds are only available for new and unused Products purchased on www.dipdevices.com and must be return directly to Zipline within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored.
Products purchased through an authorized Zipline retailer will not be refunded by Zipline; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the Product and will be subject to the retailer’s policy on refunds.