1 6

Support

What do you need help with today?

We wanted to share some tips and tricks to help provide you with the best dab experience you’ve had yet! Below are a few frequently asked questions to help get you started and provide you with the basics. Check out our constantly evolving media library for the latest from your friends at Dip Devices.

If you have any questions don’t hesitate to reach out to our support team!

Your friends at Dip Devices are standing by!

Frequently Asked Questions

Compare Devices

Which product is right for me?
The Dipper is manufactured for more durability and higher power while EVRI offers more functionality and a smaller device profile. EVRI’s universal battery offers a platform for unlimited functionality in a small form factor.

Shipping

Free shipping for orders over $75! Dip Devices ships Monday through Friday and will ship same or next day. Our products ship domestically and generally arrive within 3-5 business days. We will provide tracking information when available. International shipments will have varying delivery times and will be quoted on a transaction by transaction basis. All products will be shipped in simple, discreet packaging with a return address of our legal company name: Zipline Innovations.

What is the return policy?

Outside of the warranty (available by registering your product directly with Dip Devices), the Company will accept returns for Products un-opened in original packaging. Customer must acquire a Return Material Authorization (RMA) by emailing support@dipdevices.com. or calling (844) 922-VAPE. All returns will be charged a 25% restocking fee. The company may reject any Return request.

Refunds are only available for new and unused Products purchased on www.dipdevices.com and must be return directly to Zipline within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored.

Products purchased through an authorized Zipline retailer will not be refunded by Zipline; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the Product and will be subject to the retailer’s policy on refunds.

You can find our Return Policy here.

Accessible User Guides For The Visually Impaired

Accessible Dipper User Guide (PDF).
Accessible EVRI Battery User Guide (PDF).
Accessible EVRI 510 Pod User Guide (PDF).
Accessible EVRI VTA User Guide (PDF).
Accessible EVRI Little Dipper Guide (PDF).

Can you send me a free device or do a review?

Before we send anyone a Dipper or EVRI, we need to see some examples of their analytics. Rule of thumb is that they must have the majority of their audience in a target area (e.g. over 21 and living in USA) and have higher reach/impressions than us to get a free device. We suggest you join the Affiliates Program.

Looking to work with Dip Devices?
Please email marketing@dipdevices.com. This includes any influencers / promoters / content creators / event marketers / magazines / advertisers that want to work with Dip Devices.

Where can I buy a Dipper/EVRI?
Please refer to the store locator on the website. If there isn't a store nearby you can buy directly "here".

Do you have wholesale pricing?
Yes, thank you very much for your interest in carrying our products! If you’re in the United States, please have a copy of your state sales tax certificate ready and create an account here. If you are outside of the US, please email wholesale@dipdevices.com.

Become a Dip Devices Affiliate 
Dip Devices is excited to work with their community to help share the growth and enjoyment of their products. Each affiliate creates a custom promo code that can be shared with friends, social media followers, or local retailers. The code is worth 10% off for anyone who uses it, and the affiliate gets paid 15% of the revenue! Affiliates are paid monthly for the sum total of their payouts. Please register here if you're interested in becoming an affiliate! Go to our Affiliates Page for further information.