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We wanted to share some tips and tricks to help provide you with the best dab experience you’ve experienced yet! Below are a few frequently asked questions to help get you started and provide you with the basics. Check out our constantly evolving media library for the latest from your friends at Dip Devices.

If you have any questions don’t hesitate to reach out to our support team!

Your friends at Dip Devices are standing by!

FREQUENTLY ASKED QUESTIONS

  • WHY BUY THE DIPPER?

    The Dipper is built for extreme durability, reliability, and easy cleaning. The Dipper has higher power settings, which allow for a robust vaping experience and includes a comprehensive one year warranty.

  • WHY BUY EVRI?

    EVRI’s universal battery offers a platform for unlimited functionality in a small form factor. Its features will evolve as consumption does.

  • WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT EVRI ATTACHMENTS?

    The Vapor Tip Attachment (VTA) allows you to consume concentrate right from its container. The 510 Cartridge/Refillable Pod Attachment (510/Pod) allows you to screw in a 510 cartridge on one side and a refillable e-liquid pod on the other. More EVRI attachments coming soon!.

DIFFERENCE BETWEEN DIPPER AND EVRI?

Dipper is manufactured for more durability and higher power while EVRI offers more functionality and a smaller device profile.

WHAT COMES IN THE BOX WITH THE DIPPER?
  • Dipper Vaporizer
  • 2 Vapor Tip Atomizers (ceramic tip with Ni coil)
  • 1 Quartz Crystal Atomizer (dual quartz rods and TI coils)
  • Micro-USB Cable
  • Cleaning Swabs
  • Loading Tool
  • 2 replacement O-rings
  • User Guide
  • Warranty Card

WHAT IS THE DIFFERENCE BETWEEN THE VAPOR TIP ATOMIZER AND THE QUARTZ CRYSTAL ATOMIZER AND HOW DO I USE THEM?

VAPOR TIP
The Vapor Tip Atomizer allows the user to consume their concentrate without loading and with a fresh taste with each hit. Hold the button and lightly draw through the mouthpiece (don’t pull too hard or you won’t get a solid hit!) while touching the Vapor Tip Atomizer to the concentrate. Continue holding the button as you remove the Atomizer from the concentrate to ensure you do not leave any residual stickiness and get the full hit.

QUARTZ CRYSTAL
The Quartz Crystal Atomizer allows users to pre-load their concentrate and consume via the mouthpiece without carrying any additional concentrate. This Atomizer provides a smooth hit and eliminates the burnt taste with many other pre-load pen vaporizers. When in use (and ideally in storage as well), keep the device upright to avoid hot concentrate dripping out of the atomizer.

CHANGING PARTS
Always keep the Atomizers and Reclaim Chamber clean when switching between the two!

HOW DO I CLEAN MY DEVICE?
Please refer to the video for a thorough tutorial on how to maintain your Dipper.

WHY IS MY DIPPER CYCLING THROUGH THE THREE COLORS OR JUST BLINKING BLUE?
When the Dipper cycles through the three colors or blinks blue, it generally indicates a tip issue. The first course of action is to make sure that you have fully cleaned the body of the Dipper where the Atomizers screw in and that the Atomizer itself is cleaned. Using isopropyl alcohol wipes, or dampened cloth, clean the outside of the atomizer removing any residue from the area that connects with the reclaim chamber, also wipe down the reclaim chamber, and the chassis of the Dipper. If there is residue caught between the atomizer and reclaim chamber, this can cause connectivity issues. If you have thoroughly cleaned the device, please try tightening and loosening the original atomizer and also try the additional Vapor Tip and Quartz Crystal Atomizer attachments. This should help identify if the issue with a specific atomizer that is not functioning. Also- please try turning the Dipper on and off (just like a phone- give it a hard reset!) If you are not able to identify it as a cleaning issue nor an issue with a specific attachment, please contact us.
  • CAN I USE THE DIPPER WITH CBD?

    Yes, the Dipper works great for CBD concentrates. We recommend Steve’s Goods for the best CBD concentrate experience.

  • HOW LONG SHOULD AN ATOMIZER LAST?

    Vapor Tip and Quartz Crystal Atomizers should last between 4-6 weeks with standard usage and proper maintenance. If you are having issues with a properly cleaned and maintained Atomizer sooner than this, please reach out with specifics!

  • HOW DO I GET A WARRANTY ON MY DIPPER?

    Easy! Register as an ‘individual’ on our site. Already registered? Even easier. Go to your Dashboard and click on the ‘Register Product’ tab!

  • HOW LONG WILL IT TAKE TO GET MY PRODUCTS?

    Dip Devices ships Monday through Friday and will ship same or next day. Our products ship domestically via USPS and generally arrive within 3-5 business days. We will provide tracking information when available. International shipments will have varying delivery times and will be quoted on a transaction by transaction basis.

  • HOW WILL MY PRODUCTS SHIP?

    All products will be shipped in simple, discreet packaging with a return address of our legal company name: Zipline Innovations.

  • HOW DO I GET WHOLESALE PRICING?

    Please register for a wholesale account to access Dip Devices’ wholesale pricing.

  • WHAT IS THE DIP DEVICES' AFFILIATE PROGRAM AND HOW DO I JOIN?

    Dip Devices is excited to work with their community to help share the growth and enjoyment of their products. Each affiliate creates a custom promo code that can be shared with friends, social media followers, or local retailers. The code is worth 10% off for anyone who uses it, and the affiliate gets paid 15% of the revenue! Affiliates are paid monthly for the sum total of their payouts. Please register if you're interested in becoming an affiliate!

WHAT ARE THE DIFFERENCES BETWEEN THE DIPSTICK AND THE DIPPER?

The original Dipstick is a good product, but we have taken customer feedback and designed the Dipper to alleviate most, if not all, of the common issues our customers were experiencing. We will stop selling the original when we have sold inventory on hand. We remain committed to anyone who purchased or chooses to purchase the original Dipstick and will do our best to maintain their devices. The Dipper has improved performance across a variety of functions. It has a rechargeable Lithium-Ion battery and 3 temperature settings to allow for better user experience and control over their concentrate consumption. We have also reduced the number of removable parts to keep track of and clean. Perhaps the biggest addition is that the Dipper also comes with an additional Quartz Crystal Atomizer that allows you to use it as a pre-loaded concentrate pen as well.

EVRI BATTERY

  • Press button 5 times to turn on the battery
  • Press button 3 times to change power setting
  • Blue = Low heat - 2.6V
  • Green = Medium heat - 3.4V
  • Red = High heat - 3.8V
  • 925 MaH reliable battery
  • Full User Guide (PDF)

EVRI Vapor Tip Attachment (VTA)

  • Connect attachment to EVRI Battery with vapor tip/cap end closest to the button
  • Recommended heat setting: Green - medium heat
  • Remove the cap prior to use
  • While holding down the button, lightly touch the vapor tip to your concentrate and inhale very slowly (do not gouge the tip into the concentrate)
  • VTA should last 4-6 weeks with regular use
  • Buy More VTAs
  • Full User Guide (PDF)

EVRI 510/Pod Attachment (510/Pod)

  • Connect attachment to EVRI Battery with the end you’d like to use closest to the button
  • Recommended heat setting for 510: Blue - low heat or Green - medium heat
  • Recommended heat setting for Pod: Blue - low heat
  • 510/Pod should last at least 12 weeks with regular use
  • Buy More 510/Pods
  • Full User Guide (PDF)

EVRI Warranty

  • Battery warranty covers manufacturing issues for 90 days
  • Attachments are consumable items and will only be replaced if they are not working out of the box
  • Full Warranty (PDF)

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