Nova Support

Quick Start Guide

Your Nova comes fully assembled and ready to use. Charge it, add water, load your bowl, and enjoy a smoother, torch-free smoking experience.

Step 1 — Charge the Device

Connect the included USB-C charging cable to the charging port on the base, and the other end to a standard 5V USB wall adapter. The LED flashes while charging and turns solid green when charging is complete. Fully charge the 2000 mAh battery before first use.

Step 2 — Fill with Water

Fill the glass chamber with fresh water until the percolator is submerged. Do not overfill — too much water can enter the air pathway during use. If you ever taste water in your draw, pour a little out.

Step 3 — Load the Bowl

Remove the magnetic igniter cap, then remove the glass bowl. Fill the bowl with ground dry herb up to the fill line only — overfilling can keep the igniter cap from seating properly and hurt performance. Grind to the consistency of crushed pepper and pack loosely for even heat and room to stir. Reinsert the bowl, make sure it's fully seated, and replace the magnetic igniter cap.

Step 4 — Power On

Quickly press the power button five (5) times to turn the device on. Five quick presses turns it off again.

Step 5 — Light It, Then Inhale

Place your lips on the mouthpiece. Press and hold the power button and let the Nova burn for 3–5 seconds before you start to inhale — that gives the flower time to ignite. Then begin inhaling slowly while continuing to hold the button. Keep inhaling until you've reached your desired amount of smoke, then release the button. Press the carb lever while continuing to inhale to clear the chamber.

After Each Session

Remove the igniter cap, then remove and empty the bowl. Warning: the glass bowl may be hot immediately after use — allow it to cool before handling. If any herb is stuck on the coil, brush it off with the included brush once it's cool (never anything metal). Turn the device off by quickly pressing the power button five times.

What's in the Box?

• Nova electric bong (electronic base + 50 mm glass tube with percolator)
• Glass bowl
• Magnetic igniter cap
• Cleaning brush
• USB-C charging cable
• User manual with safety information

Troubleshooting

The ring turned red and it stopped heating

That's normal — it means your bowl is lit. Once the herb is burning (cherried), the Nova shuts the igniter coil off on purpose so it doesn't scorch the bowl or wear out the coil. Keep inhaling slowly to pull from the cherry. When the cherry fades, press and hold the button again to relight.

The light flashes red as soon as I press the button

The device isn't detecting the igniter cap. Make sure the magnetic igniter cap is securely seated and its contacts are clear of debris. Remove it, wipe the contacts with a dry swab, and reseat it. An overfilled bowl can also stop the cap from seating — keep herb below the fill line.

My Nova won't turn on

Press the power button five times quickly — slower presses won't register. If there's still no response, charge the device for 30+ minutes (the battery may be fully depleted), then try again.

I'm pulling air but the bowl isn't lighting

You're inhaling too soon. Hold the button and let it burn for 3–5 seconds before you start to inhale, then keep holding while you draw. Also check that the herb is ground (not whole nugs) and loosely packed, and that nothing is stuck on the coil.

Herb is balled up or stuck on the coil

Let the unit cool completely, then gently brush the herb off the coil with the included brush. Never use anything metal on the coil — pokers, paper clips, screwdrivers, or tweezers can damage it. To burn off leftover residue, run the unit empty for 1–2 cycles. If the coil is damaged or worn out, a replacement igniter coil is $14.99.

I taste water / water is coming up the mouthpiece

The chamber is overfilled. Pour water out until the percolator is just submerged.

Hits are weak or harsh

Empty the ash catcher via the clean-out port, replace the water, and check that the bowl isn't packed too tightly or clogged with resin. A quick iso clean of the bowl usually restores airflow completely. If it keeps happening, you're due for a deep clean — see the cleaning schedule.

My glass broke or I need a part

Replacement bowls, coils, and glass are sold individually — see Nova replacement parts below. Glass that arrived broken or defective? Email us within 14 days of delivery — see warranty.

Nova FAQ

Is the Nova a vaporizer?

No. The Nova is a true-combustion electric bong — it ignites dry herb to produce real smoke, then filters it through water like a traditional bong. Vaporizers heat flower below the burn point and produce vapor, a completely different experience. If you want a vaporizer, check out the Aster dry herb vaporizer.

Do I need a lighter or torch?

Never. The rechargeable electric heating element is the only heat source. Hold the button and it ignites your bowl in seconds — and because there's no open flame, wind can't end your session.

What do I use in it?

Ground dry herb, loaded straight into the glass bowl — just like packing any bong. Grind to a crushed-pepper consistency and don't pack tightly.

How do I know when my herb is done?

Stir your herb between cycles. If it's discolored throughout, it's spent. If there's still some color, it's still usable — stir and run another cycle.

What battery does it have, and how do I charge it?

A 2000 mAh rechargeable battery that charges over USB-C from a standard 5V wall adapter. The LED flashes while charging; solid green means full.

Can I swap the glass?

Yes — the top fits any standard 50 mm glass tube, so you're not locked to one piece of glass. The glass tube, percolator, silicone seal, and bowl all separate for cleaning or replacement. Official Nova replacement glass tubes and glass bowls are sold separately.

What does the built-in ash catcher do?

It traps ash before it reaches your water, keeping the water cleaner and hits smoother for longer between cleans. Use the clean-out port at the bottom of the base to empty it.

How to Clean Your Nova

When	What to do
After every session	Empty the bowl once it's cool. Brush any herb off the coil with the included brush.
Weekly	Fresh water, empty the ash catcher, and rinse the glass tube and bowl.
When flavor or airflow drops	Deep clean: soak the glass in 99% isopropyl alcohol, swab the ash catcher and igniter cap, and run the coil empty for 1–2 cycles.

Always make sure the unit and accessories are cool before cleaning.

Warning! Never touch the coil with anything metal — damage to the coil may occur. Use the included brush to clear herb off the coil, and run the unit empty for 1–2 cycles to burn off residue.

• Glass tube, percolator & bowl: Clean with 99% isopropyl alcohol or your preferred glass cleaner. Silicone cleaning plugs let you shake iso inside the tube without a mess. Make sure the glass is fully dry before your next session.
• Clogged bowl: If the glass bowl clogs from normal use, soak it in 99% isopropyl alcohol until airflow is restored. Spare glass bowls let you swap in a clean one while the other soaks.
• Ash catcher clean-out port: Open the clean-out port at the bottom of the base and clean with cotton swabs lightly dampened with 99% isopropyl alcohol.
• Igniter cap: Remove and clean with lightly dampened cotton swabs. Keep the contacts clear of debris.
• Electronic base: Clean with cotton swabs or pipe cleaners lightly dampened with 99% isopropyl alcohol. Never immerse the electronic base in water.
• Allow all components to dry completely before reassembly and use.

Warning: Do not overtighten the screw nut during assembly. Overtightening may damage the glass or the device.

Nova Replacement Parts

Part	Price	Replace when
Igniter Coil (Black or Green)	$14.99	It's slow to light, won't light, or is visibly damaged
Glass Bowl — 1-pack / 3-pack	$7.99 / $19.99	Cracked or chipped, or as a spare to swap while one soaks
Glass Tube	$24.99	Cracked or broken
Silicone Ring (3-pack)	$9.99	The seal leaks air or water
Plug Button (3-pack)	$7.99	Lost or worn
Plastic Ring (Black or Green)	$9.99	Cracked or lost

Parts marked sold out on the product page are restocking — email support@dipdevices.com and we'll let you know when they're back.

Safety & Care

• For adults 21+ only. Keep away from children and pets at all times.
• The heating chamber is hot when operating — refrain from direct contact and never leave the device unattended while powered on or hot.
• The glass bowl may be hot immediately after use. Allow it to cool before handling.
• Never touch the coil with anything metal — use the included brush only.
• Use only the provided USB-C cable and a standard-voltage adapter. Do not charge in your car, do not overcharge, and do not use a power bank of higher than standard 5V output — incompatible chargers can damage the battery and void the warranty.
• Do not drop, crush, puncture, incinerate, microwave, or attempt to repair/modify the device.
• Never immerse the electronic base in water. Empty the water chamber before transporting or storing.

Warranty

Every Dip Devices device carries a 1-year limited manufacturer warranty against defects in materials and craftsmanship. Glass that arrives broken or defective is covered if you report it within 14 days of delivery. Consumable parts — igniter coils, glass bowls, tubes, seals, and mouthpieces — wear with normal use and aren't covered; replacements are listed above. Register your device to activate your warranty. Full terms: Dip Devices warranty.

Making a claim: email a warranty claim with your order number (or store and purchase date), a description, and a photo or short video of the issue. Get an RMA from us before returning anything — packages sent back without one can't be processed.

Email support@dipdevices.com — we reply within 2 business days. Phone (US): 844-922-VAPE (8273).

Want the pocket version?

The Ember electric pipe is the handheld device in the same eBurn family — same flameless electric ignition, sized for a pocket. Shop the Ember — $49.99 →